Once you have agreed dates, accommodation and price with us please call us to pay your initial deposit (normally £150 or £10 pp). A second deposit is normally payable (£300-400 or £40-50 pp) within 14 days OR as specified on your booking form. Your final balance payment is due 8 weeks before your date of arrival unless otherwise agreed and as specified on your booking form. You may normally pay by debit card.

We strongly recommend that you take out travel / holiday insurance. If you already have it, or are purchasing it, please check that holiday accommodation rental is covered. You should in particular ensure you and your group are protected against cancellation charges, illness, loss or damage to personal effects, medical expenses and any other insurable event. If you are participating in any activities during your stay, whether arranged with us, or not, we again recommend that you check you are covered for these activities.

The answers to your questions may be in the information we have sent to you, please check your Booking Form, FAQ or Terms of Business, or give us a call for a chat or drop us an email. We have a dedicated phone line & email for customers once booked so it should be easy to get through to us. 

We will provide you with contact details for suppliers for activities and minibus transfers, etc. For some activities & services you may need to pay a deposit / booking fee on booking, and the balance 8 weeks before arrival, some activities are payable in full on booking. 

Most properties are booked on a property basis for a maximum or agreed number of occupants, for 1, 2, or 3 nights and there is a fixed price for the duration of your stay. For example, if you have booked a property for 2 nights and someone stays for just one night, it is up to you to either charge them the full amount or divide the cost as you wish between your party members. 

If you want extra people to visit during the day, you must advise us of the number of people you would like to visit and time they would be present (arriving and leaving) and we will request permission from the owner/manager, but this cannot be guaranteed. 

A wide range of activities are available at most locations. Some of these are detailed on the activities section of this web site, including the very unique Go Wild, Posh Frocks & Wellies, School Sports, VIP Vintage Shopping, Cider & Cheese Tasting and much more! We have selected providers who can offer high quality activities including Pamper Treatments, Catering and Minibus services. 

Unfortunately we are no longer able to allow any unauthorised external supplier or activity/service provider due to previous damages & subsequent insurance issues. This includes workshop tutors, cook/chefs, strippers, nude models, life drawing classes, transport services, etc. This covers properties, their gardens and grounds. There are venues nearby that can be hired, such as village halls, etc, if you wish to use other suppliers. Some hotels may permit external suppliers but you may need to hire a room at the hotel. Please ask us for advice before booking anything. 

If a member of your group has a health issue, please advise any activity provider prior to booking.

Please note that none of our self-catering properties are adapted for disabled guests but hotels are likely to be.

All our self-catering cottages provide bed linen, towels, etc. Kitchens will be generally well equipped with cooker, fridge, cooking utensils, saucepans, plates, bowls, cups, glasses and cutlery. There will be a TV & DVD player in the lounge. Please bring an iPod docking station if you require one (other than the White Cottage, which has an iPod dock). If you have any particular requirements at your property, please ensure you check with us before booking. There will normally be a starter supply of toilet rolls, etc, but unlike a hotel or B&B, a self-catering property is not serviced during your stay so you will probably need to bring or buy more. Glampsite facilities vary by site, please see the description on this web site. 

The property owner (or a representative) will meet you at the property to show you around, give you the keys, and answer any questions. If the owner is not available, he or she will contact you in advance to make arrangements. 

White Cottage & Glampsites: Standard check in is 3pm to 6pm and check out is normally 10.00am. A later check out on Sunday can sometimes be arranged, up to 12 noon, please enquire.  

Gatehouse: Check in 2pm Friday, check out 12.30 Sunday or 10.00 any other day

Hotels vary but check in is normally around 3pm and check out 11am or 12 noon. 

We can sometimes arrange early check in or late check out, please contact us in advance to request. 

In line with most accommodation, owner/managers require a security deposit / behaviour bond from all groups.

For self-catering properties this is £350 per group, and is payable normally by telephone a few days before arrival. It is refunded within 7 days of departure subject to adherence with the Terms of Business. Hotels will normally require a bond for each room, payable on arrival, which is refunded shortly after departure.

Deposits are refunded as promptly as possible. Please be reassured that the vast majority of our groups do not incur any charges to their deposit. 

Yes, you can at most cottages. Please book delivery for a time well after you plan to arrive. We cannot be held responsible for supermarket deliveries that cannot be delivered. If a staff member has to receive a delivery on your behalf there is a charge which is outlined in your booking form. 

Music can be played indoors in self-catering & glamping properties using the equipment provided (docking stations). Outside music, live or amplified music (including boom boxes, amplifiers, etc), karaoke machines, etc are not permitted at any property. 

Fireworks, candles, tealights and Chinese lanterns are all expressly forbidden at all properties and in the grounds. Smoking is not permitted inside any property and we ask that smokers only use designated smoking areas outside.

The White Cottage and Glampsites - there are a few large gas BBQ's available to hire (£25) on a first-come, first-served basis. They are provided with cover, tools and cleaning pack. Due to fire safety, charcoal BBQ's are not permitted at these properties.

At the Gatehouse, please bring charcoal for the BBQ.

Please do not bring disposable BBQs as they are very difficult to get rid of and present a fire safety hazard. 

All of our properties are South-West of Bath and Bristol in the countryside, the Chew Valley and Mendip Hills area of outstanding natural beauty. Travel times to central Bristol vary around 30 minutes and to Bath approximately 35 minutes, depending on which property you have booked. We provide detailed directions, maps, and other useful information about your property with your final confirmation, 8 weeks before arrival.

Minibus return transfers to Bristol or Bath are £16 pp return other than from the Spa Hotel to Bath which is £18 pp, all for groups of 10 plus. Smaller groups are quoted individually. Transfers to/from Cheltenham start at £7pp. We have recommended transport companies for all properties, please ask us for details. 

Bristol Temple Meads station is the easiest for most properties as there are frequent trains to this major station. From the station, you can either take the airport flyer bus to Bristol Airport, then get a taxi (5-10 mins depending on which property) or pick up by one of your group.

We do not recommend Bath or Yatton station as public transport from these stations can be difficult, other than Yatton for the Spa hotel.

Most properties are 5-10 minutes from Bristol International Airport.